Payment and delivery

Privacy policy

When you register we ask for information such as your name, email address, telephone number and postal address.
UGNELE will protect your privacy and keep your personal information safe. We will not sell, share your personal information to anyone, for any purpose.

How do I pay for my order?

We accept PayPal which allows payments with Visa, MasterCard, Discover, American Express cards and SEPA bank tranfers.

What is delivery cost?

Delivery fee can be calculated at checkout page. It depends on quantity and delivery location.

What is delivery time?


Estimated working days after the dispatch:

Priority Airmail: 5-12 days

DHL Express: 1-2 days


Estimated working days after the dispatch:

Priority Airmail: 10-25 days

DHL Express: 1-4 days

What can I do if my order does not arrive?

If after the above time frame of 28 days from dispatch you have not received your order, contact us and we will find your order for you!

What is your Return Policy?

Should there be anything wrong with your order, contact us here and we will start to investigate the matter for you. Postal services can vary greatly from country to country, so please be patient. We will do everything in our power to track your shipment.

We want you to be happy and we will do whatever it takes! If for any reason you are not happy with order please contact us. We respond to all emails within 48 hours.